I ask what my realistic expectations are at this point, to which I haven't gotten a response. And the latest email communication I get is that they're just now starting to inlay the dice. My order has been pushed aside so that they could maximize inventory for Gencon 2015. Gencon rolls around, and all I see on their facebook page is advertising of all the dice they made and plan to sell. I get a response saying "Hey we just got the bone in, we'll be working on the dice ASAP." OK. July 18th rolls around, which is beyond the 8 week period they say is the longest wait time. Anyways, I bit my tongue and decided to wait it out, because I wanted to be patient and understanding, craftsmen deserve that. I have no problem waiting for dice to be made, but again, I chose to order something listed as In Stock, which usually means otherwise. June rolled around and so I had sent an email inquiring about a rough estimate ETA, and I was informed that I should get these dice, no later than 8 weeks, and was referred to the process and timeline required for dice TO BE MADE. The date of this order was May 16th, 2015.
Artisan dice dallas tx full#
Assuming this meant.in stock.I bought the Full Polyhedral set. Despite all this, my girlfriend is an avid D&D player, so I thought I would bite the bullet and get her some dice for a milestone birthday of hers.Īfter browsing their site, I saw the words IN STOCK displayed next to the Bayou Blue Gator Jawbone dice. Some who have still not received anything from their pledged amounts. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.I've seen so many nightmare stories from kickstarter backers. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. As such, I am reaching out to the BBB for help.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.
It even looks as though the email they sent me in response is a templates response that has also been received by others.I contacted my credit union, but because the order was placed more than 90 days ago, they cannot issue a chargeback and I am forced to handle this privately. Unfortunately, it appears to be a scam with scores of other unhappy customers reporting similarly unfulfilled orders. I also tried calling them, and it appears they have a non-functioning phone number.Then, I decided to ****** "Artisan Dice" to see what was being said about them online.
Since then, I have emailed them repeatedly with no response. That is the only time they've responded to me. They responded that day to let me know my order is in the queue and that they're short-staffed. It is now March 8th, 2023, and I still have not received the order that was paid for more than 4 months ago.On January 12th, 2023, I emailed the company looking for an update. My business debit card was successfully charged in the amount of $117 on October 31st, 2022. This order was placed under Order #****** on October 29th, 2022. I ordered a set of custom dice from this company as a closing gift for one of my real estate clients.
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